FAQs

 

How long will my project take?

Because all projects look different your individual project timeline and milestones will be nailed down in our first video call. We depend on you to get us all required info on time so we can hit our deadlines together. Teamwork makes the dreamwork, amIright?!

Do my hours expire?

No, hours do not expire. If you purchase an hourly package you can use them on a big project, or keep some for monthly maintenance. You can easily access your packaged hours balance on your slack channel.

Do you offer custom quotes?

Yes! Our pre-packaged services are designed for small businesses. If you have a large project please contact us with the details and we will send you a custom quote.

 

What’s not included in the starter packages?

In our getting started packages there are a few things that aren't included: hosting fees (Shopify, Squarespace), theme licensing if applicable, third-party apps, stock images, branding (like logo design) and photography. If you would like us to take care of your creative assets just let your project lead know, they can help you decide on the best option for your business.

Will I be able to edit my website myself? 

Absolutely! We will show you the ropes before handing your website over. All of our websites come with built-in tools that allow you to manage your business from the backend. If you need to pull out the big guns, we’re here for you.

Can I scale/grow if I start with a getting started package?

Absolutely. We have specifically designed our starter packs to take you from first sale to world domination! Once you are up and running you we can help you launch and grow your business.

 

I bought the wrong package, can I change it?

Yes, you can change your purchase if work has not yet started.  Don’t worry- during your first call we will discuss your project in detail and if there are any issues we will take care of it right then and there. If you need help selecting your package email us and we will help you choose the right solution for your business.

I am a US company. Can I pay in USD?

Yes. Please contact us with the package that you would like to purchase and we will send you a link to purchase in USD. Custom quotes are quoted in our client’s currency.

I am a registered business and don’t pay PST. Can you take this off my invoice?

No problem. Please email us with your PST number and we will send you a link to purchase your package without PST.

 

Are the monthly Shopify or Squarespace fees worth it?

We think so! And so do millions of other businesses. 

We select these platforms for our small and medium businesses because they are cost effective and powerful systems. You can go from first sale to 8-figures all on the same platform, and mitigate any major costs and problems along the way. Both Squarespace and Shopify take care of your hosting, security, checkout, payments and more.Custom building all the functionalities that they offer out-of-the box could cost you hundreds of thousands. Also:

  • You don’t have to worry about your site getting hacked, and  your site automatically will have SSL (a common problem with Wordpress)

  • You own your domain and brand (unlike with Etsy or Amazon)

  • You can sell anywhere (online, in-person, on-the-go) and new features are automatically added to your admin.

I changed my mind, can I get a refund?

Due to the creative nature of our business we do not issue refunds. If you have been billed incorrectly or have any other billing issue please email us.

I love your work, are you hiring?

We are always looking for creative and motivated individuals! If you are interested in working with us please send us your portfolio, CV, website, or whatever it is that shows us how awesome you are!