Refund Policy


Due to the creative nature of our work we do not issue refunds. If you are billed incorrectly or are unhappy with the work please contact support and we will be happy to discuss your alternatives.

Terms and Conditions of Sale
Hourly packages or pre-built packages are paid by Client of The Branded in advance of commencement of work. 

These paid hours are referred to as "packaged hours". Packaged hours are used as The Branded advances the project as mutually agreed upon between The Branded and the Client. These pre-paid hours never expire and may be used on the initial service purchased. Packaged hours are non-refundable.

If no packaged hours remain work will cease until more packaged hours are purchased.

The Branded will make every effort to give regular updates on the balance of hours remaining, and hours burned. It remains the Clients responsibility to monitor their packaged hour balance. 

The Branded is an independent contractor and provides work under the general direction of the Client. The Branded is not in an exclusive relationship with the client.

Client agrees to never circumvent The Branded by hiring or engaging with any employee or contractor directly. This includes all employees or contractors introduced to the Client over the course of the relationship.

Client retains the copyright for software created during packaged hours. Software delivered to you (server/account/hosted service) is deemed to be accepted.

Open source components will be used in projects. The Branded may assist in licensing, however, all licenses are the responsibility of Client.

The Branded will work within the Client’s owned accounts and will be provided and provide username/password for these accounts where needed.

The Branded will make any and all assets available to client via google drive or other storage options. The Branded will only store clients assets for 90 days past the conclusion of contract, or the date pre-purchased hours are completed. It is the sole responsibility of client to download files to their own computer or owned folders.

Client warrants they have full right and authority to permit the work undertaken by The Branded.

Client agrees to indemnify and hold harmless The Branded from any and all damages, claims, liabilities, losses or expenses arising out of any third party claim.

In no event will The Branded be liable to Client or any other party for any damages arising from or related to the work provided by The Branded.

In no event will The Branded's total cumulative liability to Client or any other party for claims, losses, or damages of any kind, whether based on contract, tort, negligence, indemnity or otherwise, arising out of or related in any way to this agreement, the services, or the professional services, exceed the actual fees Client paid to The Branded for the services during the one (1) month period ending on the date of the cause of action giving rise to the claim, loss, or damage.

Should a dispute arise The Branded will attempt to resolve said dispute with the Client. Disputes unable to be resolved amicably will be resolved with mediated negotiation with the assistance of a neutral person appointed by the British Columbia International Commercial Arbitration Centre administered under its Commercial Mediation Rules. This will be sole remedy.